This Privacy Policy outlines how Kottayam Grand collects, uses, processes and protects your personal information when you access our website or use our services.
By submitting your information through our website or interacting with our services, you consent to the collection and use of your data in accordance with this Policy and applicable data protection laws.
Your information is handled with transparency and care, and is used solely for purposes such as managing bookings, enhancing your experience and fulfilling legal obligations.
By continuing to use our website, you confirm that you have the authority to provide your personal information and agree to its processing under the terms stated in this Policy.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We encourage you to review this page periodically to stay informed about how your information is protected.
Introduction
At Kottayam Grand, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose and safeguard your information when you visit our website or use our services.
By accessing our services, you agree to the terms outlined in this policy.
Information We Collect
We may collect both personal and non-personal information to provide a better experience.
01
Personal Information
This includes information that can identify you directly:
- Full name
- Email address
- Phone number
- Billing and payment details
- Identification details for check-in
- Address and location details
02
Non-Personal Information
This includes technical and usage-related information:
- Browser type and version
- Device information
- IP address
- Pages visited and time spent
- Cookies and tracking data
How We Use Your Information
We use the collected data for various purposes, including:
- To process and manage your bookings
- To provide customer support and assistance
- To improve our website and services
- To send booking confirmations and updates
- To personalize your experience
- To comply with legal and regulatory requirements
Sharing of Information
We do not sell your personal information. However, we may share your data under the following circumstances:
01
Service Providers
We may share data with trusted third-party partners such as:
- Payment processing providers
- IT and hosting services
- Customer support tools
02
Legal Requirements
We may disclose information if required to:
- Comply with applicable laws
- Respond to legal requests or court orders
- Protect our rights and prevent fraud
Cookies and Tracking Technologies
We use cookies to enhance your browsing experience.
What Cookies Do:
- Remember your preferences
- Improve website functionality
- Analyze user behavior
- Provide personalized content
Your Choices:
You can choose to disable cookies through your browser settings. However, some features of the website may not function properly.
Data Retention
You have the following rights regarding your personal data:
- Access – Request a copy of your personal data
- Correction – Request corrections to inaccurate information
- Deletion – Request removal of your data
- Restriction – Limit how your data is used
- Data Portability – Receive your data in a structured format
To exercise these rights, you may contact us directly.
Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of such third-party sites. We encourage users to review their privacy policies.
Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page with an updated effective date.
We encourage you to review this page periodically.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, please contact us:
Kottayam Grand Hotel
Lakeview Road, Kumarakom
Kottayam, Kerala 686563
India
Email: info@kottayamgrand.com
Phone: +91 98765 43210